Shipping Protection Terms of Use
Please read these terms carefully to understand your rights and obligations regarding shipping protection coverage.
What is Covered
Shipping protection covers:
- Lost packages during transit
- Damaged items upon delivery
- Stolen packages from your doorstep
- Missing items from your order
Eligibility Requirements
To be eligible for shipping protection coverage, you must:
- Purchase shipping protection at checkout
- Report issues within 30 days of expected delivery
- Provide proof of purchase and tracking information
- Cooperate with the claims investigation process
Filing a Claim
To file a claim, please contact our customer service team with the following information:
- Order number and tracking details
- Description of the issue
- Photos of damaged items or packaging
- Police report for stolen packages (if applicable)
Claims are typically processed within 5-7 business days.
What is Not Covered
Shipping protection does not cover:
- Incorrect shipping addresses provided by the customer
- Packages refused by the recipient
- Delays caused by customs or natural disasters
- Items damaged due to improper use after delivery
- Claims filed after the 30-day reporting period
Limitation of Liability
Our liability is limited to the purchase price of the protected items. We reserve the right to replace items or issue refunds at our discretion. Shipping protection does not cover consequential or incidental damages.
Contact Us
If you have questions about shipping protection or need to file a claim, please contact our customer service team at info@gvahair.com or call 1-305-487-1778
Professional Program for Hairdressers
Join our professional program and receive:
• 30% discount on your first order
• 20% permanent discount after license approval
Apply below to get access to professional pricing.
