Refund policy
Return & Refund Policy
At GVA Hair, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns of unused products within 30 days from the date of delivery.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order confirmation or receipt) is required
Please note: Due to hygiene reasons, any items that have been used, altered, or are not in their original condition cannot be returned.
Return Process
To initiate a return, please contact us at info@gvahair.com with your order number and reason for return.
Once your return request is approved, we will provide instructions on how to send your item back.
Refunds
After we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved:
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A refund will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping Costs
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Customers are responsible for return shipping costs, unless the item was defective or incorrect
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Original shipping fees are non-refundable
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at info@gvahair.com. We will resolve the issue promptly at no additional cost to you.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
We appreciate your business and thank you for shopping with GVA Hair.
